Smart Customer Service - Finally Driven by Automated Help Desk Software

Customize Your Automation to Be in Tune with Your Business Style 

SMART RULES

Rule-based Automation

Define your trigger conditions and automate daily actions on your help desk. Rule-based automation is always on the lookout for some changes being created to tickets. If the prescribed conditions match, immediately, they are triggering actions. You can automate the whole workflow across modules in the help desk, so no change is missed.  

SUPERIOR AUTOMATION CONTROL

Multi-Level Logics

You can create powerful rules to automate simple and complex workflow, with the adaptability to use a combination of multi-select and AND/OR conditions. Using those combinations of the match-all or match any multi-level logic conditions, you can set up smart rules to automate any use cases.

Streamline Customer Support Workflows with Automated Help Desk Software

Support your customers even faster with smart help desk automation. Automate all the repetitive tasks using intelligent help desk workflows.

Avoid the need for admin intervention. Instead, use the Auto-Assignment based on Active agents to assign tickets only to the active agents automatically. Assign tickets to balance your team’s workload with a load balancing algorithm.

Improve your support team productivity by automating ticket reassignment and escalations based on your SLA. If a ticket is nearing SLA, create workflow automation for the ticket to be escalated automatically to your higher management.

Yorodesk is a helpdesk automation software that sets custom rules to prioritize and assign support tickets to the agents automatically. Create your own custom rule, automate your help desk, and let it function just as you need it. 

With automated help desk software like Yorodesk, Admin and your staff stay informed in the meantime about agent assignments, other tickets created, customer replies to those tickets, and more, through our Help Desk notifications.

Look at the counters that show all the tasks completed for you. Check for yourself how much time you save and how much you spend. Automate resolving simple and any other complex customer cases while keeping full control.  

Industries Served by Yorodesk

Yorodesk Powers Splendid Customer Service Across Industries

IT/ITES

IT or ITES companies, with their tech-savvy customer base, require a highly responsive customer service team. This is why Yorodesk ticket software is essential for an all-sized software company.  

Finance

Finance and banking customers expect a high degree of data privacy and reliable, fast service. Offer personalized and quick support with Yorodesk, a secure and user-friendly customer service software.

Marketing & Sales

Yorodesk ticketing system lets you have complete control over your sales and marketing activities by creating and managing tickets for every cross-functional task. It helps you get quality support.

SaaS

Yorodesk helps SaaS companies deliver professional services, product support, customer support, quality of services through its advanced features. It helps you to engage with partners and customers internally.