Mail Comments 

  • In the ‘My Ticket’ tab, select any ticket using ticket ID.   
  • In the Yorodesk email ticketing system, click the ‘Comment’ icon on the top right corner.  
  • Enter your comments in the text format as shown on the below screen.  
  • Then, tap the ‘Add Comment’ button.  
  • Your comment is automatically sent to that specific agent’s email account.