Security

  • Once your support channels are added successfully, you can continue with the security configuration.
  • You can create a user role or select the existing user roles in your account like Administrator or Agent to share records within a group.
  • Click Administrators or Agents to search and save the user as Admin or Agents respectively. Assigned Admin and Agents only can view and operate the board as well.
  • Next, click Launch Permission and you can now view the popup like this. Then, you have to select the specific user groups such as All Logged in Users or Desk Users and click Save Permission button to launch.