SLA Policy

  • Once launch permission is assigned successfully, you can continue with the SLA configuration.
  • You can create New SLA or proceed with the existing or saved SLA policy. 
  • If you have SLA policy already, you have to select your SLA as shown in the screen.
  • After selecting your SLA policy, click Save button. 
  • Now, your SLA policies are added and then click Submit button. 
  • Finally, your desk has been created successfully. 
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