Help desk Software Features

Customer Service Made Simple and Personal

Yorodesk's ticket software comes with creative out-of-box functionality that makes it simple for customer service teams to start overseeing conversations and requests through various channels.

SLA Management

Helpdesk software makes it so simple for your team to handle SLA workflows easily. Yorodesk provides advanced SLA management features like setting up calendar hours or business hours, defining various SLA policies, and SLA adherence reports that give a positive customer experience.

Collaborative

Thanks to a unified ticketing tool, your field team and helpdesk can collaborate more incredibly. All service tasks are linked to a ticket, so field technicians and helpdesk agents have the full context of the issues when responding to customers. To improve field service experience, use service tasks.

Multi-Channel

Your agents can chat with customers, answer customer calls, and reply to emails with customers right within the helpdesk with Yorodesk's multichannel helpdesk. Moreover, you can access existing interactions with any customer on multiple channels from a single and unified customer database.

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Multi-Language

Yorodesk provides a mix of multilingual capabilities that can help you offer a robust customer support experience to your customers, regardless of their language. With Yorodesk, ensure no customer is left beyond by publishing resources in any languages that matter to them.

Activity Log

The activity log in Yorodesk automates the process by tracking and storing data on the changes made. The activity log tracks changes in the following entities like services, records, permissions, data backup, etc. When data is added, it will be recorded the customer details.

Customer support Software for Modern Teams

Well-informed customer service software can help you create lasting relationships with your customers. Yorodesk gives you the tools to know customer requirements and offers apt Support on time.

Email & Call Support

Yorodesk provides quick and faultless email support without choking your inboxes. Acquire complete control over replies to enhance support quality. Automatically sort calls and emails from channels.

Customizable Dashboards

Use informative reports to understand your team's performance. Customizable dashboards help you track and boost your service using the metrics and get additional statistics in detail.

Data & File Storage

The product is a completely built-in multi-tenant cloud-based architecture, and customer data and files are logically segregated with a unique tenant ID. Hence, one customer never accesses some other data.

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Agent Workspace

Yorodesk's agent workspace offers tier-one customer service/support and helpdesk agents with a simple and modern UI, bringing together AI-assisted answers, history, and key metrics.

Reports & Analytics

Transform all your data from various sources into cross-functional reports and analytics. Track KPIs, identify outliers, uncover hidden insights, and measure modern trends with Yorodesk's customer support software.

Omni-Channel Customer Service Ticketing System

User-friendly and advanced features set Yorodesk apart as one of the best ticketing platforms available. Take a 7-days free trial of the industry's leading online omnichannel solution!

Email Support

Your customer emails are pulled into a simple interface inside your ticketing software, building it faster to respond. An omnichannel system is instantly valuable to manage customer service emails across different email addresses.

Call/Voice Support

Our omnichannel customer service software allows you to use call/voice support, which means you can make and receive calls from within the helpdesk. Also, you can log and record these calls, then change them into tickets.

Chat Support

Chatting with all customers can help you give timely, understand their concerns better, personalized help. If the issue needs proper attention, the support ticketing software makes it simple to convert live chats into tickets.

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Social Media Support

You can view and oversee customer communication through social media platforms like LinkedIn, Facebook, Twitter, etc. You can reply to posts from an omnichannel solution and even set keyword notifications, so you never miss tweets.

Forms

Yorodesk lets you embed a customizable form widget on your website. Customers can fill out a form with the information they want and submit their queries, which will automatically be turned into support tickets within the software.

Highly-Efficient Knowledgebase Software

Launch a customized, exhaustive knowledge base in mins using Yorodesk, simple and flexible software that enables the creation and management of solution content.

Self Service

If you need to give your customers a scalable form of help while being flexible and efficient with your resources, a self-service knowledge base is perfect. And this is where Yorodesk can be at your service.

Rich Text Editor

Yorodesk offers a rich text editor. It will have a wider range of formatting choices, allowing you to reply better and structure your content, and it will be simpler to make and use than a solution with a plain text editor.

FAQs

Yorodesk's knowledgebase software provides a more structured index. It enables an auto-suggest feature that helps customers as they guide themselves. You can make it easy to share it over social media platforms.

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24/7 Support

A knowledge base assists customers in finding quick resolutions regardless of the time. It is the smart investment you can create to deliver 24/7 support if your team operates within business hours.

Multiple Language

Yorodesk's knowledgebase tool provides a mix of multilingual capabilities that can help you offer a powerful customer support experience to your customers, regardless of their language.

Enhance Customer Satisfaction with SLA Software

Yorodesk SLA monitoring tools make it easy to delight all your customers effortlessly

Business Hours

SLAs are time-specific, ensuring customers that the service offered is within a time limit. So, agents are consistent with solving tickets within business hours. SLAs allow agents to meet a customer's service expectations.

Priorities

You can create your SLA by priority view. You can add priority in the "Group" option and view SLA based on priority by adding the SLA filter. You can select a layout for this view with Yorodesk's standard view.

Labels / Tags

Tagging lets users filter the SLA's view to a subset of the total number of SLAs. With tagging, every view has a separate SLA subset. With some SLAs to monitor, the performance of users improves.

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Automate

In Yorodesk, you can apply any SLA policies to each ticket by workflow automation. It allows you to input your rules to automate the linking process of your SLA policies to ticket types. It reduces repetitive work.

Monitor Performance

SLA policy helps set standards for your support team's SLA performance. With the Yorodesk's SLA functionalities, you can ensure that each issue is responded to and resolved within a deadline.

Boost Support Team Productivity with Yorodesk's Multi-Brand Help Center

Offer full-scale customer service and support for each of your products with one Yorodesk account.

Multi Brand

Yorodesk's multi-brand help center features allow your agents to organize incoming requests across all of the multiple brands they support, keeping customer interactions on-brand. So, you put your best foot forward.

Multi Department

Yorodesk prioritized easy organizational processes like single-agent queues and multiple team inboxes. This way, your agents know what requests to work on exactly when aware of what the entire team/department has to accomplish.

Team Tasks

Support teams can enhance efficiency by using triggers and automation rules to reduce repetitive team tasks like ticket routing. Yorodesk helps to prevent iterative tasks, which wastes time and skews your team's performance metrics.

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@mentions & comments

Yorodesk lets customers engage in all discussions with your team and each other. They can mention each other, comment on ideas, ask and reply to questions, file and resolve issues, all on a single all-in-one help center platform.

Role based Permission

Set up the hierarchy using Roles. For instance, a Support Manager can access the records of all the agents, whereas Agents can access only that specific record. Others cannot edit or view their records because they don't have permission.

Streamline Customer Support Workflows with Automated Help Desk Software

Support your customers even faster with smart help desk automation. Automate all the repetitive tasks using intelligent help desk workflows.

Auto-Assign

Avoid the need for admin intervention. Instead, use the Auto-Assignment based on Active agents to assign tickets only to the active agents automatically. Assign tickets to balance your team's workload with a load balancing algorithm.

SLA based

Improve your support team productivity by automating ticket reassignment and escalations based on your SLA. If a ticket is nearing SLA, create workflow automation for the ticket to be escalated automatically to your higher management.

Custom Rules

Yorodesk is a helpdesk automation software that sets custom rules to prioritize and assign support tickets to the agents automatically. Create your own custom rule, automate your help desk, and let it function just as you need it.

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Notification

With automated help desk software like Yorodesk, Admin and your staff stay informed in the meantime about agent assignments, other tickets created, customer replies to those tickets, and more, through our Help Desk notifications.

Time Based

Look at the counters that show all the tasks completed for you. Check for yourself how much time you save and how much you spend. Automate resolving simple and any other complex customer cases while keeping full control.

Automate Your Work Across Social Media Channels

With Yorodesk social media customer service software, you can bring the excellent support experience to the right where your customers are.

Facebook

Yorodesk's social support helps you stay your customer's requirements on your social media platform with seamless Facebook collaboration. You can convert posts and messages into tickets in your Yorodesk system.

Twitter

Whether it's a post you have made on Twitter, Yorodesk brings it all to a similar interface. You can convert any of these customer comments or posts into tickets and respond to your followers from within the help desk.

Linkedin

Using social media channels like LinkedIn for support can instantly influence brand value and customer satisfaction. You can respond to your posts, messages, and emails from the same interface with Yorodesk integration.

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WhatsApp

Let customers easily connect with you by messaging your brand's page on WhatsApp; automate chat, replies, audio calls, video calls, and share images with customers anywhere and anytime from your helpdesk platform.

Chat

You need a way to monitor each time a customer messages you on social media. Yorodesk's social support software shows chats, tags, and mentions in a single window so you can notice and understand everything on time.