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Deliver Outstanding Support with Helpdesk Software

Empower Teams to Deliver Immense Experience, Automate Support for Recurring Issues, Get Real-time Insights and Ensure Customers Can Get Help Fast

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HELPDESK

Bridge Customers & Agents with Ease

Enforce customers and agents with flawless transitions and accessibility in their channel of choice at any point. Integrate various communicational experiences, including web, mobile, live chat, and contact center support. Yorodesk helps customers find solutions quickly. Set up AI-powered Yorodesk to efficiently bridge customers and agents effortlessly.

“The seamless association is possible when using feature-rich Yorodesk.” 

OMNI-CHANNEL

Stay Connected via Multiple Channels

With Yorodesk’s omnichannel dashboard, you stay connected and get a bird’s eye view of your team’s performance across multiple channels. If there is a point in the issues on a channel, you can re-route any issues to the agents who can guide and cover the additional load. You can chat queues or navigate the ticket queues right from Yorodesk omnichannel dashboard. 

“Deliver a great experience and stay connected across support channels.” 

AUTOMATION

Automate Your Support System

Yorodesk makes an automatic rule summary that looks like an intuitive workflow document. The simple form interface creates setting up automation easy and fast. When you want inputs from various teams, automation can alert, remind and bring tickets with dependencies to the proper attention of the concerned people at the right time.  

“Yorodesk’s AI-powered automation helps you to streamline workflows.” 

Omnichannel Helpdesk Ticketing System to Retain and Delight Customers

Improve customer happiness, boost agent productivity, and build loyalty with a cloud-based helpdesk software 

Offer Personalized Service

Offer Personalized Service

Prioritize, assign, and track all requests with SLAs and queues from different sources. Employees can seek help directly, and agents can track every information they need in Yorodesk with conversational ticketing. Obtain full context on customer requirements through linked cases and connected insight assets.
Solve Tickets Even Faster

Solve Tickets Even Faster

Configure a simple, intuitive, and effective self-service portal so your employees have a single place to go to get help quickly. Spin up the help desk easily that fits every team requires. Leverage confluence as a knowledge base to quickly answer and resolve every incoming ticket.  
Collect Positive Reviews

Collect Positive Reviews

Our helpdesk software helps you monitor and manage customers’ positive reviews from multiple communication channels. SMEs use Yorodesk’s customer review feature to collect, categorize, and analyze positive reviews from different sources and boost their overall performance and customer satisfaction.