Centrally Manage Your Brands with a Multi-brand Help Center

Cut Costs by Integrating Brands Under Single Account

SET UP ASSIGNMENT RULES

Manage your Department

Automate the ticket assignment to agents in a department using smart techniques to ensure that task is shared optimally. Each agent will have a well-balanced queue; Yorodesk can manage automatically when anyone is taking a break. Also, you can set up and manage assignment rules based on your agents.

REAL-TIME REPORTING

Improve Team Performance

Yorodesk’s real-time reporting has the built-in team and agent performance (i.e. first response, assignment, and resolution speed). Yorodesk’s reporting is completely customizable, so you can configure information any way you need by grouping it in multiple ways to boost performance.

Boost Support Team Productivity with Yorodesk's Multi-Brand Help Center

Offer full-scale customer service and support for each of your products with one Yorodesk account.

Yorodesk’s multi-brand help center features allow your agents to organize incoming requests across all of the multiple brands they support, keeping customer interactions on-brand. So, you put your best foot forward.

Yorodesk prioritized easy organizational processes like single-agent queues and multiple team inboxes. This way, your agents know what requests to work on exactly when aware of what the entire team/department has to accomplish.

Support teams can enhance efficiency by using triggers and automation rules to reduce repetitive team tasks like ticket routing. Yorodesk helps to prevent iterative tasks, which wastes time and skews your team’s performance metrics.

Yorodesk lets customers engage in all discussions with your team and each other. They can mention each other, comment on ideas, ask and reply to questions, file and resolve issues, all on a single all-in-one help center platform.

Set up the hierarchy using Roles. For instance, a Support Manager can access the records of all the agents, whereas Agents can access only that specific record. Others cannot edit or view their records because they don’t have permission.

Industries Served by Yorodesk

Yorodesk Powers Splendid Customer Service Across Industries

IT/ITES

IT or ITES companies, with their tech-savvy customer base, require a highly responsive customer service team. This is why Yorodesk ticket software is essential for an all-sized software company.  

Finance

Finance and banking customers expect a high degree of data privacy and reliable, fast service. Offer personalized and quick support with Yorodesk, a secure and user-friendly customer service software.

Marketing & Sales

Yorodesk ticketing system lets you have complete control over your sales and marketing activities by creating and managing tickets for every cross-functional task. It helps you get quality support.

SaaS

Yorodesk helps SaaS companies deliver professional services, product support, customer support, quality of services through its advanced features. It helps you to engage with partners and customers internally. 

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