Omnichannel Communication

Engage with customers in real-time using live chat, call, portals, email, social media, and more 

Empower Your Sales Team to Have Contextual Conversations

Engage with customers through multiple channels. By using YoroCRM, businesses can effectively communicate with customers across multiple channels, improve customer engagement, and increase customer satisfaction. 

One platform, multiple channels for communication

Omnichannel communication in YoroCRM refers to the ability to communicate with customers through multiple channels such as email, phone, social media, and live chat. This allows businesses to reach out to customers in the way that they prefer, and improve the overall customer experience. 

Since YoroCRM is packed with all your sales data, you won’t just make any calls, you will be able to start conversations that matter.  

Playbook in YoroCRM for sales can easily automate repeatable tasks and sales best practices, or respond to sales or external events.

YoroCRM software enables you to better establish relationships, manage your communications, and share information with customers.

Essential features of a YoroCRM

YoroCRM features can help businesses to improve customer engagement, increase customer satisfaction and streamline communication. Allow customers to contact support through multiple channels. 

Email Templates

An email template in YoroCRM is attached to activity after the email activity is created. It contains prefilled information that you specify.  

Incoming & Outgoing Calls

Users can personalize their call preferences, make outgoing calls, receive incoming calls, view call logs, and manage user availability.  

SMS

YoroCRM automation tool allows you to access and integrate third-party apps easily that assist you to send text messages to your customers.  

WhatsApp

Automate WhatsApp messages, initiate messages to contacts, leads, and deals, and send bulk WhatsApp message with YoroCRM workflows.

LinkedIn

You can view LinkedIn data within YoroCRM. It brings the power of LinkedIn information to your CRM by flagging out-of-date contacts.