Boost Productivity and Save Time with a Smart Ticketing System

Manage Tickets, Track Customer Requests, and Everything Else in One Place 

CREATE ACTION RULES

Rule-Based Ticketing System

View the detailed ticket view whenever a rule is applied to a ticket.

  • Leverage dynamic rule-based allocation to ensure the correct ticket is assigned to the proper agent.  
  • Yorodesk offers two options for defining a rule: based on queues or based on tags.
  • A rule-based ticketing system shares tickets evenly to all your agents according to your set limit.

SIMPLIFY FIELD SERVICE PROCESS

Field Service Ticketing System

Generate service tasks for customer tickets that need field visits.

  • Field employees can easily access their service tasks through the Yorodesk app for Android & iOS. 
  • Assign to the service group or concerned field employee based on skills, location, problem type, etc. 
  • Updates from all field employees are integrated with the Yorodesk ticketing system, so field and dispatch are connected in offering an excellent customer experience.

Customer Service Made Simple and Personal

Yorodesk's ticket software comes with creative out-of-box functionality that makes it simple for customer service teams to start overseeing conversations and requests through various channels.

Customer Service Made Simple and Personal

Yorodesk's ticket software comes with creative out-of-box functionality that makes it simple for customer service teams to start overseeing conversations and requests through various channels.

Helpdesk software makes it so simple for your team to handle SLA workflows easily. Yorodesk provides advanced SLA management features like setting up calendar hours or business hours, defining various SLA policies, and SLA adherence reports that give a positive customer experience.  

Thanks to a unified ticketing tool, your field team and helpdesk can collaborate more incredibly. All service tasks are linked to a ticket, so field technicians and helpdesk agents have the full context of the issues when responding to customers. To improve field service experience, use service tasks.  

Your agents can chat with customers, answer customer calls, and reply to emails with customers right within the helpdesk with Yorodesk’s multichannel helpdesk. Moreover, you can access existing interactions with any customer on multiple channels from a single and unified customer database.

Yorodesk provides a mix of multilingual capabilities that can help you offer a robust customer support experience to your customers, regardless of their language. With Yorodesk, ensure no customer is left beyond by publishing resources in any languages that matter to them.

The activity log in Yorodesk automates the process by tracking and storing data on the changes made. The activity log tracks changes in the following entities like services, records, permissions, data backup, etc. When data is added, it will be recorded the customer details.

Industries Served by Yorodesk

Yorodesk Powers Splendid Customer Service Across Industries

IT/ITES

IT or ITES companies, with their tech-savvy customer base, require a highly responsive customer service team. This is why Yorodesk ticket software is essential for an all-sized software company.  

Finance

Finance and banking customers expect a high degree of data privacy and reliable, fast service. Offer personalized and quick support with Yorodesk, a secure and user-friendly customer service software.

Marketing & Sales

Yorodesk ticketing system lets you have complete control over your sales and marketing activities by creating and managing tickets for every cross-functional task. It helps you get quality support.

SaaS

Yorodesk helps SaaS companies deliver professional services, product support, customer support, quality of services through its advanced features. It helps you to engage with partners and customers internally. 


a

Business

$ 5 /Month
  • Android + iOS Apps
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 9 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 15 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage

Starter

$ 0 /Month
  • Upto 3 Users

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  • 500 MB Storage

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Business

$ 5 /Month
  • Includes Starup Plan
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 9 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 15 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage

b

Business

$ 7 /Month
  • Android + iOS Apps
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 12 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 19 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage

Starter

$ 0 /Month
  • Upto 3 Users
  • 500 MB Storage

Business

$ 7 /Month
  • Includes Starup Plan
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 12 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 19 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage

c

Business

$ 5 /Month
  • Android + iOS Apps
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 9 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 15 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage

Starter

$ 0 /Month
  • Upto 3 Users
  • 500 MB Storage

Business

$ 5 /Month
  • Includes Starup Plan
  • Starts @ 5 Users
  • 5 GB Storage

Standard

$ 9 /Month
  • Includes Basic Plan
  • Starts @ 5 Users
  • 50 GB Storage

Pro

$ 15 /Month
  • Includes Standard Plan
  • Starts @ 5 Users
  • Unlimited Storage