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Core Features | 
Business Plan$22/ User
| 
Suite Team Plan$49/ User
|
|---|---|---|
Email Tickets |  | |
Ticket Attachment | | |
Auto Ticket Assignment | | |
Multiple Helpcenters | |  |
Knowledgebase / Articles | | |
Unlimited Teams | | |
Service Level Agreement | | |
Online Form Designing | | |
Custom Workflow Management | | |
Task Automation | | |
Custom Reports | | |
Business Hours & Audit Logs | | |
Apps & Integrations | | |
Live Chat & Calls | | |
Customers trust Yorodesk because it is user-friendly, gives incredible value, and makes collaboration smoother. Yorodesk is a 360° customer support platform whose capabilities surpass that of innovative ticketing software.
Within Yorodesk, the ticket collision detection feature gives visibility over agents currently communicating with a ticket.
In Yorodesk, ticket update functionality gets activated when a response is appended to the ticket or if there is an alteration in the ticket's properties.
You can investigate the specific origin of the tickets, along with the average response and resolution time, to understand why it takes an extended period.
Yorodesk's multi-mail view lets you see service requests and tickets in a table, board, and grid view. It gives more advanced filtering.
If a new issue has to be created with the mail sent by a specific user, a new mail should be used. The past one will add comments to the ticket.
Canned responses from Yorodesk are ready-made email templates for help desk that enable support representatives to rapidly reply to customer problems.
Yorodesk allows you can to add your business hours to your calendar. You can add the Start and End Time with the help of an analog clock feature.
Yorodesk allows you to choose your authentication methods to sign in via Yoroflow account, Google, Microsoft, or Microsoft Azure.
In Yorodesk, you can add and remove third-party applications. Also, you can see the available applications and allowed applications separately.
The flexibility to customize multiple aspects of customer support software, including desk automation capabilities, ensures effective execution.
Yorodesk's consolidated view helps you view details like the total number of teams, users, and last logged-in user with date and time.
You can keep your data secure with roles such as Admin or Agents in Yorodesk. It allows you to select the specific user and launch permissions.
Yorodesk gives many third-party integrations to help you enlarge the capabilities of your helpdesk. A single desk that can accommodate all your favorite business apps.
Yorodesk is web-based customer support software to help you focus more on making customers happy daily.Let's dive into our latest features and exceed your business goals.
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